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Report an Issue
Use the link below to report a problem, concern, or unsafe condition.
Not all City of Highland addresses are under Highland Jurisdiction. To confirm if the request area is in the City of Highland, City of San Bernardino, or San Bernardino County; Please visit the GIS Map Link below:
Land that is legally designated for public use, such as streets, sidewalks, alleys, and utility corridors. It allows the public to travel or access services across it, and is typically owned or controlled by a city, county, or other government agency.
Key Points:
- Includes roads, sidewalks, and utility spaces (e.g., for water, sewer, power lines).
- Maintained by public agencies.
- Used for transportation, access, and public infrastructure.
- Adjacent property owners do not own the right-of-way, but may be responsible for maintaining parts like sidewalks or parkways.
If you see people defacing public property you can call the Highland Sheriff’s Department at (909) 425-9793 and provide a description of the person and location it is taking place.
To submit a graffiti removal request, please go to the link below:
**If a tree is near a Southern California Edison (SCE) power line, please contact SCE customer support at 1-800-655-4555.
To ensure city-maintained trees keep their structure and good health, the City includes tree maintenance in its annual budget. Generally, the City follows a 5-Year Rotation that ensures each tree is visually inspected and trimmed/pruned at a minimum of once every 5 years. While trimming, the tree is inspected for any structural concerns that can be corrected or potential concerns such as disease or infestations. City contractors operate under the supervision of a Certified Arborist to ensure specific criteria are followed when trimming is performed.
Please notify the City for any of the following requests at the link below:
Request Types:
Tree/Tree Branch on the street or sidewalk
Tree Branch blocking a street sign
Tree root issues that are causing sidewalk or curb damage
If you spot a water leak in the street or meter box please contact East Valley Water District at (909) 889-9501.
Please have the following information ready:
- Your name
- Contact phone number
- Location of the leak
- A brief description of the severity of the leak
The City encourages anyone who encounters an illegal dump that has already taken place to report at the link below:
Please note larger items such as couches, other furniture, or appliances may take up to 48 hours.
If you would like to report illegal dumping or cleanup at an address that is a private lot, please submit to the link above and it will be routed to Code Enforcement.
Most service request types can be entered anonymously by leaving the Contact Info fields blank while creating your request. However, if we need more information and have no way to contact you, the request may be canceled (not completed).
Your request will be assigned to the corresponding City Department depending on the type of service request entered.
The time to fulfill the request varies depending on the service request type, priority, and the volume of requests being handled by the assigned City Departments.
Adding a photo is optional, however, having a photo helps our department confirm the location and work to be completed to ensure requests can be fulfilled.